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Netalogue plc provides a range of business critical support services backed up by industry-leading expertise in e-business, e-marketing and hosting. Our cumulative years of experience installing, integrating and supporting e-business technologies for market leading organisations results in accurate and timely provision of a seamless support service.
Our client account managers and professional support staff employ state-of-the-art tools and techniques to ensure prompt, accurate resolution of all customer helpdesk requests. Netalogue continuously monitor customer satisfaction and maintain regular communication with all customers to achieve maximum levels of customer support
Features of our Helpdesk & Support service include :
- Comprehensive website performance monitoring.
- Security monitoring.
- Dedicated account managers, point of contact.
- Regular website updates.
- High priority telephone helpdesk.
- Fully automated client support extranet featuring:
- Instant logging of all support and development requests.
- Instant centralised vision of all historic and currently pending requests.
- Introduction of new 10 minute development units enabling Netalogue to schedule smaller non urgent requests immediately.
- Feeds Netalogue quality assurance monitoring and calibration of client services.
- Average 4 minute resolution to support emails.
- Regular face to face meetings to discuss website development.
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want to talk to us?
0845 222 0350
international
+44 (0)163 981 6130
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